Mani Soft designed Call Track Management system to improve customer services, increase productivity as well as build sales and profits. We use our deep technical knowledge, relevant expertise, project executive skills and elasticity to give successful products. Our Call Track Management system is simple to apply and maintains all telephone transactions including incoming, outgoing and local / long distance calls.
Call Management System is a powerful windows application tool for managing Customer Phone Calls and Business Oriented information. This system is mainly used for managing the Customers and customer phone call details and its relevant activities with various kinds of Reports. Many companies are implementing Call Track Management System to improve output, raise mobility and develop security &flexibility in terms of telephony capabilities.
What problems does it solve?
- Managed Customer calls and Customer Details
- Allows you to regulate employee productivity
- reduce billable time
- Increase customer retention
What features does it offer?
- View Call Status
- View call History
- View note details for the particular call
- Schedule the customers’ phone call
- Easy to configure software
- Password protected
- Secure database
- Advance search
- Assign note details to another users
What platforms/vendors/technologies does it support?
Platforms: Windows 2000/XP/Vista.
Technology: Microsoft.Net & Microsoft SQL Server 2000.
Vendor: Microsoft.
CTMS Modules
Call Track System is operational effectiveness solution from Mani Soft that offers integrated analysis and reporting to help you keep in touch with virtually everything that’s going on your organization. Call Track System is comprehensive software consisting of integrated modules for various aspects of Call Track System. The important modules are.
User Module:
User Module is used for maintaining the customers, customer's business Informations, call histories for the particular customer and its corresponding details. Users "make a call or attend the call" to the customers through phone and save the call details and other call relevant informations using this system. Manually they are entering all the informations.
Admin Module:
Admin Module is used for creating Users, Departments and Product Details. Admin can view the customer relevant reports, import and export the Customer Databases, Back Up databases and also maintain the customers’ phone call history. This module is same as User module. But this module has some additional functionality.